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Process

Smart digital processes for better digital experiences

High-quality digital products are the result of following the process.

Success comes in four phases.

We have a well-defined process, which we familiarize all our clients with, to ensure the web platforms and applications delivered by our team are of the highest quality.

We host and maintain the majority of the web products we design and develop, giving our team the incentive to create products that do not break, have high availability, and are easy to maintain.

In the first phase, we listen to you, ask questions, and research your situation to understand your challenges holistically. We use this phase to establish the ‘Why’ before the ‘How.’

The second phase is all about using what we learned in phase one to design the solutions that address your challenges. We collaborate, giving you the opportunity to help define the answers.

In the third phase, we build. Following the direction set in phase two, we execute the plan, testing for quality assurance and ensuring the solution is meeting or exceeding expectations.

The fourth phase is in place to sustain your success. All things digital require maintenance, and, as our clients and their worlds change, enhancements. This phase ensures your solution remains stable and effective over time.

The four phases of our process add up to ongoing, sustainable success.

Phase One is all about understanding. We work with you to understand your challenges and goals completely.

Stakeholder identification and interviews
Stakeholder surveys
Stakeholder workshop to identify details of workflow and requirements
User and process observations
Map experience and workflow tasks mapping
Architecture and platform documentation
Industry research
Current platform usability audit
Accessibility audit
Competitive landscape review
Strategic analysis
Findings Report and Strategy Brief development
Findings Report presentation and feedback session

In Phase Two, we imagine all the ways we can address the issues and opportunities our clients bring to us.

Define digital strategy and scope of project
Document ideal task flows and architecture
Perform needs and gaps analysis
Evaluate platforms; make recommendations
Deliver strategy brief
Deliver user stories and business requirements
Deliver task flow diagrams
Deliver technical architecture
Define solution and user experience
Design solution
Develop information architecture
Create visual design based on business requirements
Design user interface

Phase Three brings the realization of the idea, when our developers make the solution tangible.

Front-end and back-end development
DevOps
Version control
Configuration of plugins and modules
Content migration and entry
Data migration
SEO tools installation
Copywriting and content coordination
Browser testing
Quality assurance testing
Load and performance testing
Integration creation and testing
Client training
Supporting documentation
Security check

The Fourth Phase is not the final phase – it is an ongoing engagement that ensures your solution remains stable and effective over time.

Product support and maintenance
Web hosting
Performance and uptime monitoring
24/7 support
Data backups
Cloud enterprise infrastructure solutions
Amazon Web Services (AWS)
Failover architecture
Scalable cloud infrastructure
Security and compliance
System monitoring
Continuous integration and delivery
Build, test, and deploy the toolchain
Version control
Product lifecycle support
Ongoing product strategy
Product planning
Enhancement release schedule

Meet our Project Management Team.

Our Project Management Team is the backbone of the wider delivery team. Project Managers work to keep our projects on track, from a timeline, budget, and scope perspective. As the director of the project, they are responsible for clear communication among all parties involved. Project Managers generate forward momentum, driving progress and energy among project teams.